Delivery Policy

Delivery of Products
a) We will arrange for delivery of the products you order by the method and to the address, which you specify in the check out procedure. However, the time for delivery will not be essential to the contract between us.
b) All parcels will be sent via Royal Mail using the Special Next Day Service – this allows for tracking of parcel by both parties to ensure safe delivery
c) UK Shipping: Surgery Sisters UK aim to dispatch within 24 hours, Monday to Friday, weekend orders will be dispatched on Monday’s. All orders are packaged with the care to ensure safe delivery. 

c1) European Shipping: There is a charge of £8.95 for Items shipped to Europe.  Surgery Sisters UK will ship your goods via 1st class small parcel 5-7 working day postal service. We aim to dispatch within 48 hours, Monday to Friday, weekend orders will be dispatched on Monday’s. All orders a packaged with the care to ensure safe delivery.
c2)
 World Zone 1 & 2 Shipping: There is a charge of £12.95 for Items shipped within World Zone 1 & 2. Surgery Sisters UK will ship your goods via 1st class small parcel 7-10 working day postal service. We aim to dispatch within 48 hours, Monday to Friday, weekend orders will be dispatched on Monday’s. All orders a packaged with the care to ensure safe delivery.
d)If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.
e)If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.
f) Quality Assurance: We are proud of the quality of our products and as such, if you find that your purchase is unsatisfactory, return by recorded delivery to the following address:

Surgery Sisters UK
PO Box 2095597
Doncaster
UK

We will not be responsible for the cost of postage and packaging of return items. We recommend using a Recorded Delivery Service for returns, as we cannot be responsible for items, which never make it back to our warehouse

Damaged Parcel
For any damaged goods please contact Surgery Sisters UK on 0330 001 5316 (Open 09.00am - 5:00pm) email us: info@surgerysisters.co.uk Please Note: Lost parcels must be reported within 14 days of dispatch, we will not be liable for any loss should you fail to do this. If you find your goods to be damaged in transit, we are willing to offer a refund if the product is returned (within 14 days after the delivery date) to the following address. We will not be liable for any damage if you fail to do this.

Surgery Sisters UK
PO Box 2095597
Doncaster
UK